Return policy and process & Refund and dispute policy

Return Policy and Process

1. Our Commitment to Customer Satisfaction At [Your Company Name], we are dedicated to your satisfaction with every purchase. If you are not completely satisfied, we offer a return and exchange process.

2. Initiating a Return or Exchange To return or exchange an item, please send an email with the subject line clearly indicating "Return" or "Exchange." Include your full name and order number in the body of the email. The order number can be found in your initial email receipt.

3. Return Eligibility and Timeline Items must be returned within fifteen (15) days of the delivery date to be eligible for a return or exchange. The items must be in new, unused condition with all original packaging and tags intact.

4. Return Shipping and Restocking Fee The original shipping cost will not be refunded. Additionally, the customer is responsible for the return shipping cost. A 10% restocking fee will be applied to all returns to cover processing and restocking expenses.

5. Exchange Process In the event of an exchange, the value of your original purchase will be reimbursed, and a new purchase will be made. The refund will be processed once the item is received and inspected by [Your Company Name].

6. Lost or Misdirected Packages [Your Company Name] cannot be held responsible for lost or misdirected return packages. We recommend using a traceable shipping method when returning items.

7. Exceptions to the Return Policy Sales and promotional items are identified as final sale and are non-refundable.

8. Return Address Please send returns to the following address: [Guangzhou Wenshen Cosmetics Co., Limited]
Room 2021, Yunjinghui Building
No. 559-571, Yuncheng East Road
Baiyun District, Guangzhou, China

9. Store Credit If you prefer store credit for your return, we will issue a gift certificate valid for one year from the date of issuance. This can be used towards any future purchases.

10. Refunds and Disputes Refunds will be issued to the original payment method used for the purchase. If you believe there has been an error in the return or refund process, please contact our customer service team within thirty (30) days of the return shipment.

11. Compliance with Stripe's Policy This return policy is designed to be in compliance with Stripe's requirements for fair and transparent return and refund processes.